A US-based cryptocurrency payments company announced that tens of thousands of users were at risk after hackers gained access to an employee's laptop.
Transac, a fiat-to-crypto payment provider, announced that a security incident affected 92,554 of its users.
According to Transak, the attackers gained unauthorized access through a “sophisticated phishing attack.”
The attacker was able to use the employee's credentials to log into a third-party KYC (Know Your Customer) vendor used by Transak for customer document scanning and verification services.
Once compromised, the attackers were able to access the personal information of some users who had gone through the KYC process.
The hackers ultimately gained access to customers' names, dates of birth, identification documents such as passports and driver's licenses, and selfies and videos.
Although sensitive identification documents were compromised, Transac said it does not believe any personal financial information was accessed.
“After thorough checks, we are confident that sensitive financial information, including email addresses, phone numbers, passwords, credit card details, social security numbers, and other financial data, has not been compromised in any way. The security measures of our financial systems remain robust and continue to protect all your sensitive data, ensuring the highest level of privacy and security for our users.
Transak operates as a completely non-custodial platform. This means that your funds, whether fiat or cryptocurrencies, are never held by us and remain completely safe and immune to such attacks. Users are always in full control of their assets, so their funds are never at risk. ”
Transak said 1.14% of its customer base was affected.
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